Reporting maintenance

Unfortunately we can’t guarantee that things won’t go wrong in your house but we do have a reliable team of contractors that can help with all maintenance issues.

In general, tenants are expected to look after the property as if it were their own, so there are some things you are expected to be able to look after around your home, however we are always here to help you out if you get stuck.

The response time will depend on the issue.

Our opening hours
Monday – Friday: 9.00 until 17:30
Saturday: 10:00 until 16:00

If there is an emergency out of office hours, please contact the appropriate emergency service or call/ text 07712 285 766 or 07962 983 589.

Please note that if you call outside of working hours to report a non-emergency a fine of £65 will apply. An emergency would consist of a life or health threatening situation that cannot wait until the next working day.

Please fill in the form below and provide photos.

Please use as much details as possible when filling this out.
Click or drag a file to this area to upload.